![]() Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Do not leave a cartridge outside the printer for more than 30 minutes. Do not use platen cleaners or alcohol to clean the cartridge contacts. If the printer doesnt power ON then please manually power it ON. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Reconnect the power cable to print and the printer should power ON by itself.
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